Who we are
We are NHS Resolution, an arm’s length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. We have over 830 employees across the UK.
Our services
Claims Management: Delivers expertise in handling both clinical and non-clinical claims through our indemnity schemes.
Practitioner Performance Advice: Delivers expert advice, support and interventions on the fair management of concerns about the performance of doctors, dentists and pharmacists.
Primary Care Appeals: Offers an impartial resolution service for the fair handling of primary care contracting disputes.
Safety and Learning: Supports the NHS, our members and beneficiaries to better understand their claims risk profiles, to target their safety activity while sharing learning across the system to improve patient care.
We’re enabled by Digital, Data, and Technology, and Transformation, Finance and Corporate Planning, and Policy, Strategy and Communications.
Our values
Professional: We are dedicated to providing a professional, high quality service.
Expert: We bring unique skills, knowledge and expertise to everything we do.
Ethical: We are committed to acting with honesty, integrity and fairness.
Respectful: We treat people with consideration and respect and encourage supportive, collaborative and inclusive team working.
To aid our values we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability. We are proud to have achieved a Level Three Leader award in the Disability Confidence Scheme, and have been awarded a Gold accreditation in Investors in People.