Job Description
The opportunity
NHS Resolution (NHSR) is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
Ensuring we continue to have the right people, in the right roles with the right behaviors with access to the right opportunities, exposure, stretch and development to deliver an effective service is crucial.
We are therefore recruiting a Records Reviewer and Digital Archive Assistant to join the Knowledge and Information Management Team on a permanent basis.
This role will be responsible for undertaking the review of NHSR records to ensure that NHSR complies with the Public Records Act. The main responsibility is to conduct The National Archives (TNA) records review process and assist teams with their Digital Archive’s.
In addition to having basic knowledge and understanding of records management, and excellent organisational skills you will need to demonstrate the following competencies:
- Ability to work as a team member and autonomously
- The ability to assimilate and assess large amounts of information quickly
- Excellent attention to detail and observational skills
- Excellent report writing skills
- Good verbal and written communication skills
- Ability to maintain relationships with internal and external stakeholders
What you’ll bring
- Responsible for undertaking the review of the organisations’ records to ensure that NHSR complies with the Public Records Act (PRA). The PRA requires NHSR to identify and select records for permanent preservation of information of historical value and to ensure their transfer into the custody of TNA. Identifying any records that are sensitive, and which should not be released to the public prematurely. Then disposing of files in accordance with the authorised decisions of the Records Officer and Analyst.
- Responsible for maintaining and controlling the physical assets in the office, providing an onsite support service to business areas every Tuesday and Thursday. Entailing monthly audits of the library and two-three cabinets managed by the team and a monthly visit to the offsite storage provider. Producing reports after each audit and visit to the required standards, for the Information Manager.
- Supporting business areas with their archived digital records management. Promoting best practise, supporting with retention and providing advice and analysis on the different business areas digital archives. Producing reports where required to the Records Officer and Analyst on the digital archives.
- Providing administrative support to the team by being responsible for the records management group mailbox, managing the transparency work and supporting with SharePoint.
Please see the attached a Job description for more information.
What we’re looking for
- Degree and/or specialist records management (e.g. CILIP) knowledge or experience acquired through formal education and theoretical experience
- Good communication skills, verbal and written including document writing
- Proficient IT skills and ability to use Microsoft Office packages (ie Outlook/Word/Excel/PowerPoint)
- Ability to read and analyse large amounts of information quickly, while still being able to identify the sensitivities
- Using own judgement to make difficult decisions.
- Ability to build good working relationships with a wide range of people both internally and externally
- Ability to plan, whilst organising and managing your own workload
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
A written assessment will form part of the selection process and may be used for further shortlisting. The written assessment will be undertaken in the week commencing 19/05/2025.
Interviews and further assessments will be held either via conference call/video based interaction or in person in our London office. The interview date will be in the week commencing 26/05/2025 and will be used to assess knowledge, skills and competency.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
We do not pay or reimburse expenses for attending interviews.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
Who we are
We are NHS Resolution, an arm’s length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.
Please see our careers site for further details about us
Please note that this is a London/Hybrid role with a mandatory two days in our Canary Wharf office (Tuesdays and Thursdays).
We reserve the right to close this advertisement early, should we receive sufficient applications.
