Job Description
The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
The opportunity
As NHS Resolution continues to grow, we are recruiting for Senior Claims Managers with clinical negligence claims handling experience to join us and support our main aim by proactively managing claims from commencement to conclusion on behalf of Members and Beneficiaries of the indemnity schemes that we are responsible for as an NHS arm’s length body.
What you’ll be doing
- Managing a caseload of complex and highly complex claims.
- Working closely with the Team Leaders and other department members to ensure the highest possible standard of claims settlement and claims cost containment
- Ensuring high technical performance of the team while maintaining exemplary customer service standards and technical competence across all team members.
- Monitoring and achieve technical Key Performance Indicators (KPIs), consistently meeting or exceeding designated technical audit standards.
- Supporting the technical development of team members in collaboration with the Operational Team Leader, contributing to their career progression.
- Managing claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
- Conducting thorough investigation, quantification, and negotiation of claims through to resolution.
What we’re looking for
- Extensive experience of handling clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while successfully achieving set targets
- Extensive knowledge and understanding of the application of current law and clinical practice to clinical and personal injury claims
- Demonstrable evidence of the ability to plan and organise a broad range of complex activities and service improvement strategies with the ability to adjust plans or strategies as service and customer needs change
- Experience of planning designing and delivering training interventions to share expert knowledge
- The ability to explain highly complex issues to others and overcome any barriers to understanding
- Understanding of NHS Resolution strategic objectives, philosophy and PEER values
- Excellent communication skills, including composing complex correspondence and legal documentation
What we offer in return
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers
- Health service discounts
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
About us
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care. Please see our careers site for further details about us.
Additional information
To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 24th June 2025
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
