Job Description
Who we are
We are NHS Resolution, an arm’s length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.
Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.
The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.
The opportunity
Are you an experienced Claims Manager with a background in clinical negligence or personal injury? Join NHS Resolution and use your expertise to proactively manage claims from commencement to conclusion, helping to achieve fair outcomes and support learning across the NHS.
What you’ll be doing
In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion.
What we’re looking for
In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting your background and experience will also include:
- An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area
- Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion
- Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area).
- Evidence and ability of managing a large caseload within strict time limits and conflicting priorities.
- Ability to engender trust, develop and maintain constructive relationships with external organisations
- Ability to work as a team member and collaboratively with other teams.
- Exceptional customer focus and awareness.
- Excellent verbal and written communication skills.
- Ability to focus on continuous service improvement and innovation.
What we offer in return
- Competitive salary and benefits package
- We are a committed flexible and family-friendly working organisation.
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
- When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers
- Health service discounts
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
Additional information
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.
Closing date: 19th April 2026 at 23.59pm
If you use AI to assist with any part of your application, please clearly indicate where it was used.
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.
