Job Description
JCM Trainee Academy
We are committed to investing in our people, developing skills, and growing our own talent.
We are pleased to offer trainees a new pathway into clinical negligence through our Junior Case Manager Trainee role (AfC Band 5) and the JCM Academy Development Programme at NHS Resolution.
This 23‑month Junior Case Manager (JCM) (AfC Band 5) traineeship provides structured on‑the‑job training and mechanisms for confirming competency. Successful completion of the programme will enable progression to interview for a Case Manager role (AfC Band 7).
The Opportunity
- A real-world experience where you can immerse yourself in the legal, clinical negligence claims management world, applying your knowledge in practical situations that will prepare you for future roles.
- Professional development where you will learn through the Training Programme of Development, mechanisms for confirming competency, practical on the job skills, participate in workshops, training sessions, and networking events that will expand your skill set and clinical negligence knowledge.
- Career advancement as this traineeship provides a stepping stone to future opportunities within our organisation and opportunity to progress to senior claims manager roles, paving the way for a successful career in the investigation and resolution of legal claims.
- Supportive culture being part of the team that values collaboration, innovation, and a commitment to excellence, where your contributions will be recognised and celebrated.
Following successful completion of the JCM Training Programme of Development, you will have an opportunity to progress and be interviewed for the role of Clinical Case Manager (AfC Band 7) and continue your career with NHS Resolution.
There will be an opportunity to attend a Q&A session and ask any questions you may have about the JCM traineeship with the recruiting team via MS Teams on:
Thursday 23 April 2.30PM - 3.30PM (external candidates only)
Please request an invite to the external session via email: nhsr.hrrecruitmentandresourcing@nhs.net
What you'll be doing
- You will be placed onto the JCM Trainee Training Programme of Development (Academy)
- You will learn day-to-day management of clinical claims cases, from initial client contact to resolution.
- You will develop your analytical skills by researching and learning about legal precedents, statutes, and regulations that impact our cases.
- You will build your communication skills by interacting with clients and members, understanding their needs, and providing exceptional service.
- You will gain practical experience by performing essential administrative tasks that keep our claims management operations running smoothly.
- You will work closely with claims managers, claims colleagues, trainers and NHS Resolution colleagues, learning from their expertise and receiving coaching and mentorship that will enhance your understanding of the legal landscape.
What you'll bring
- Degree (or equivalent relevant experience)
- English and Maths at Level 2 (GCSE grade C/4 or above) or equivalent.
- Strong organisational and time management skills, with the ability to prioritise and meet deadlines.
- Keen attention to detail and strong analytical skills.
- Experience of working in a regulated or governance-driven environment (e.g., NHS, legal, insurance, public sector, complaints, investigations, financial services) and understanding the importance of compliance and process.
- Excellent written and verbal communication skills, including producing clear, concise and professional written documentation.
- Understanding of workplace confidentiality (particularly within the NHS) and ability to handle sensitive information appropriately.
- Intermediate IT skills (Microsoft applications) and confidence learning case management systems and/or bespoke databases.
- A proactive and enthusiastic attitude with a keen interest in pursuing a career in clinical negligence practice and commitment to professional and personal development and consolidation study/learning time.
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide mix of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
What We Offer in Return
- Competitive salary and benefits package.
- Those successfully appointed to the post of Junior Case Manager Trainee (Agenda for Change Band 5), who don’t already have a LLB or above qualification (LPC, BVC etc), may later have the opportunity to undertake the Level 3 Paralegal Apprenticeship, subject to selection criteria, business needs and capacity.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
- 24 hours employee assistance programme from PAM Wellness (EAP)
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
About us
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Additional Information
To apply, please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria based on your background, experience, and career achievements to date. Additionally, include your CV detailing your work history and job responsibilities.
Your supporting statement should be no longer than 2 sides of A4 paper.
If you are an internal applicant please include a statement of support from your line manager.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 28th April 2026
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
